SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.
These include our own brands Upper Crust, Millie's Cookies etc. as well as franchise brands such as M&S, Starbucks and Burger King.
Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service.
Main Purpose of the role:
Responsible for the management, administration and operation of the Computer Aided Facilities Management (CAFM) system. Including keeping the system up to date at all times and liaising with the relevant functions (CAFM support, internal and external) to implement processes and resolve any issue that may arise. Providing reports to all stakeholders and carrying out quality checks and reviews in conjunction with the Helpdesk, Commercial and Financial functions.
What you'll be Doing:
To continuously monitor the call list on CAFM for incoming work requests and ensure that :
The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required.
The work content details give sufficient information for the work to be effectively carried out.
Duplicate work requests are eliminated, where possible.
Work Orders are created from Call and Email requests.
Ensure that all Buildings, Resources and Asset Register is up-to-date regarding additions
All Supplier lists are kept up-to-date on the CAFM Systems.
All Staff resource lists are kept up-to-date on the CAFM Systems.
To keep the system up-to-date with changes in SSP Operations and Contractors.
To reflect a flexible and professional approach to their responsibilities and provide an active input to updating procedures to improve efficiency.
To assist in identifying the systems’ training needs and requirements of users and the provision of this through both formal and informal training, liaising with external expert providers as appropriate.
To assist in the process of designing and producing appropriate training packages.
To share knowledge acquired on training courses with colleagues.
Competently and to keep up-to-date with new developments and technology.
To establish and maintain good working relationships with all CAFM system users and other staff in support of their reporting requirements.
To maintain up to date skills and knowledge, and maintain an awareness of patient led service issues
To be successful in this role:
You will have experience in a similar role using a CAFM System
Be able to navigate the system confidently
Able to problem solve
Good IT knowledge
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance, Management, and Administrative
Industries
Food and Beverage Services
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