OEM Support Engineer (f/m/d)

If you like Satellite Communications and Aeronautics, a job in the field of In-Flight Connectivity (IFC) is what you are looking for. Safran Passenger Innovations (SPI) is one of the worldwide market leaders in this field, and probably among the big IFC providers, the one with the most innovative style. Join us if you like challenges and want to work on something that has never been done before.

The OEM Support Engineer is a leadership position responsible for providing Field Support Technicians, Field Support Engineers, customers and internal teams with support on installation, maintenance and operations. This position serves as a primary contact for commercial customer interface, project planning, project and site management, development and maintenance of programs to support and resolve complex issues relating to installations, products, technologies and industry requirements and regulations. This position requires minimal day-to-day supervision and direction and often works independently to optimize work activities and focuses on the continual improvement of customer relationships and satisfactions.

Main Tasks and Responsibilities:

• Oversee the performance of on-site installations, as well as diagnoses, troubleshooting, service and repair of IFE/avionic equipment and systems
• Provide support and guidance to Field Support Technicians and Field Support Engineers on a variety of topics, including training, troubleshooting and technical support
• Maintain installation schedules to insure proper staffing and completion of installations within required timeframe
• Support an environment conducive to the successful installation of IFE/avionic equipment
• Customer facing liaison on multiple topics; including configuration, documentation and general installation and support
• Perform project management functions for customers, partners/vendors and internal teams on scheduling, tracking and reporting of issues
• Provide documentation as required (standard operating procedure, technical/on-site reports, etc.)
• Is the subject matter expert for input/updates to the CMMs, AMMs, Service Bulletin and other pertinent documents
• Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns
• Communicate with internal team - Customer Support Organization regarding project details
• Responsible for adhering to all applicable company and governmental/regulatory policies and procedures as appropriate to the position
  
  
  

Requirements

Preferred Qualifications:

• Bachelor's Degree in Engineering or equivalent experience in a related field
• 3+ years of experience working in a similar role
• Knowledge of FAA/EASA requirements
• IFE/avionic experience
• Willingness for domestic and international travel on occasion
  
  
  

Soft Skills:

• Strong written and verbal English communication skills
• Good written and verbal German communication skills
• Proactive, organized and a team player mindset
• Ability to efficiently resolve problems
• Ability to accomplish multiple tasks
• Ability to work independently, with minimal direction
• Ability to use discretion and independent judgment when making decisions on behalf of the company
  
  
  

Benefits

You will have the opportunity to contribute to challenging tasks in the field of Aviation and Inflight Entertainment technologies. Our success lies in our people. We are an equal opportunity employer that values diversity. Be part of an innovation-driven company culture and a dynamic international team of experts whose working language is English...and Bavarian (nur wennst konnst und mogst).

Working at SPI means:

• Enjoying flexible working hours in a friendly family atmosphere
• Being flexible to work up to 4 weeks per year from EU-countries
• Having a fantastic team to work with
• Having an open-door policy
• Benefiting from training and career development opportunities
• Receiving great Benefits Offer (childcare support, home office allowance, relocation support, E-Gym Wellpass, and many more)
• Working by the P&P rule - Productivity and Party - be productive but also enjoy events like Family BBQ, Octoberfest, X-mas party, team events
  
  

If we sparked your interest, we are looking forward to your application.