This role takes a long term view on the strategy for Inflight Service Delivery (ISD). The job holder will formulate the long term strategic initiatives on ISD resources planning based on current operating environment, and provide recommendations on recruitment and rostering for cabin crew.
He/ she will develop and lead the implementation of strategic initiatives and other related data analytic projects to support the network growth and to ensure the crew members’ wellbeing and lifestyle needs are well taken care of.
He/ she is also responsible to contribute to cross functional projects, and represents the team in cabin crew resources management related discussions.
Key Responsibilities
Provide insights & consultancy support to ISD’s direction and strategic planning
Review the current strategy plan and develop initiatives on the crew resources and roster management aspects
Liaise with FOP Crew Resources Team, internal stakeholders and vendors to set out, maintain and implement the rules and policies on crew management
Participante in key liaison with Flight Operations, Finance, People, Project Management Office and other departments on the long term plans and projects
Drive the discussions and set priorities on the enhancement of roster assignment rules and related lifestyle schemes
Carry out studies, e.g. trend analysis, scenario simulations, etc to propose an optimised plan and support management directions in sustaining the business growth and balancing the crew lifestyle needs
Design, monitor and analyse relevant KPIs on operation aspects, and provide recommendations on potential areas of improvement
Lead crew consultation group regularly to gather feedback and enhance the crew rostering practices
Drive the system enhancement discussion with IT teams as the system owner of various ISD systems
Support ISD quality and safety outcomes including implementation and monitoring of related activities and processes to ensure ongoing compliance with all regulatory requirements
Requirements
University graduate
At least 5-7 years relevant work experience in consulting or airline industry
Team leading experience is preferred
Expertise in Inflight Service Delivery and Crew Operations is a plus
Strong ability in strategic planning
Good analytical skills in modelling/ simulations with numbers
Strong project management skills
Strong influencing and interpersonal skills
Proficiency in computer applications, e.g. MS Office
Excellent written and oral communication skills in English
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Airlines and Aviation
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