User Researcher (d/m/f) - Hybrid Work

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Tasks

As a User Researcher, I am improving the user experience of our channels within digital sales. I am passionate about truly understanding customers and what is valuable to them in order to create relevant, easy to use and pleasurable to use products and services.

• Own the long-term research strategy for products: designing research concepts by applying various methods (qual. and quant.), developing scripts, screeners, recruiting participants as well as moderating, analyzing, and delivering results
• Working closely with Designers, Product Managers and Developers to identify and prioritize research opportunities in a fast-paced, dynamic environment to generate focused insights that help them understand user needs
• Translating user insights into actions and recommendations to derive actionable requirements for prototype development and product strategy and ultimately help to shape directions of our company
• Communicate research findings to diverse audiences through reports and presentations
  
  

Benefits

• Flight privileges
• Part-time models
• Development programs / Training opportunities
• Discounts / shopping
• Canteen (subsidized by employer)
• Flexible working hours
• Free snacks / drinks
• Fitness studio / sports facilities / company football etc.
• Profit sharing / LVV (bonus)
• Free parking
• Hybrid working possible
• Employee events (summer festivals, participation in sports competitions etc)
• Mentoring
• Jobticket / Subsidized public transport
• Business cell phone / ipad
  
  

Requirements

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology or equivalent practical experience
• 3+ years experience with user research methods in a commercial domain
• Experience analyzing both quantitative & qualitative data to produce user research deliverables
• Detailed knowledge of usability testing methodologies and current state of the art in user experience research (academic program/ equivalent work experience)
• Experience managing, planning and conducting usability test sessions
• Persuasive communication and consulting skills required to advocate for customer needs to stakeholders
• Business fluent in English and German
• Excellent networker, establishing cross-functional collaborations & developing exchange with experts in other companies/sectors
  
  

Company

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.

Contact

People-DH@Lufthansa-Group.com