Product Management Principal Specialist

Job Title

Product Management Principal Specialist

Our department mission is, on side to sustain Air GDS/EDIFACT business profitability, on the other side to build a long term-proof and secured Travel Order Platform enabling to smoothly manage sales of any type of Air content.

As such, the department is a key contributor to NDC[X] program (1st TRD priority), LCC program (2nd TRD priority). Next year’s challenge will be to operate the airline transformation, adapting our ecosystem to One Order / NEVIO content distribution.

The Ticketing product management team is responsible to build products in line with Amadeus strategy: from the vision to the roadmap, deliveries, deployment, and adoption.

The Scope Covers Following 3 Main Areas

Ticketing functions for air segments and services, Sales reporting to the travel Industry entities (IATA and ARC) Feeds to the travel agencies mid and back-office systems

Following Products Are Part Of The Team Portfolio

• Electronic Ticketing - ETKT
• Electronic Miscellaneous Documents - EMD
• Amadeus Interface Record - A.I.R. / I.M.R.
• Travel Agent Service Fee - TASF
• Electronic Ticketing Direct and capping solutions – ETD / TQS / AQM…
• Method of Payment - MEP
  
  

Key Accountabilities

You will:

• Identify opportunities
  
  

_ Identify, analyze, and assess business requirements from customers and prospects.

_ Benchmark other business needs.

_ Give input to the product plan/Roadmap & long-term plan.

_ Consolidate and articulate business needs into new product concepts or upgrades.

• Formalize requirements (scoping)
  
  

_ Propose solutions to the customer aligning with Amadeus business needs.

_ Assess potential gaps between customer requirements and Amadeus solutions.

_ Write a high-level business requirement and/or document detailed requirements, and Epics and User Stories as a Product Owner.

• Lead design and development
  
  

_ Work closely with Design and Development teams to define priorities and product-releasing plan for new products or product upgrades.

_ Participate to Sprints reviews when applicable / required.

• Follow up customer satisfaction
  
  

_ Provide support and assistance to customer

_ Monitor product acceptance, product performance and satisfaction

_ Take corrective action as necessary

• Promote the product
  
  

_ Provide key information on the product to define the Value proposition

_ Contribute to the launch plan with Product Marketing and other associated teams & BUs.

_ Share content for product documentation, sales tools and collateral.

_ Create standard and tailor-made presentations, and demo scripts showing product value.

_ Give presentations, demos and familiarization sessions to customer, or train Sales to perform them.

_ Participate to the preparation of key events, guaranteeing the success of product launch and follow up.

_ Contribute to RFP/RFI for the product

• Product Owner activities (if applicable depending environment)
  
  

_ Define the product vision & the business value in line with the business owners , other POs & agile teams

_ Embark customers & Amadeus teams on product vision, share product knowledge and ensure mutual understanding of the business

_Maximize the agile team outcome: translate requirements into epics and user stories, prioritize them and validate their deliver

2-3 years in the Travel Industry with functional expertise in the Ticketing/Reservation area.

A MBA or a previous experience as Product Manager is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.