Supervisor Customer Service - Bilingual (Spanish)

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

• The classification of Supervisor Airport Services includes the following:  supervises, coordinates, and controls airport service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulation and Company safety standards; trains subordinates.  Areas of responsibility may include Passenger Service functions, Operations, Weight and Balance, Line Cargo, Cabin Services, Ground Equipment, Facilities Maintenance, and /or Fueling.  Other responsibilities as assigned by Station or General Manager.

Responsibilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, percent and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Minimum Requirements

• Associate's degree (A.A.) or equivalent from two-year college or technical school, six months to one-year related experience and/or training or equivalent combination of education and experience.
• Ability to work rotating shifts including weekends, holidays, and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Work with minimal supervision.
• Cognitive skills to set priorities and use independent judgment.

Physical Requirements/Working Conditions

Ability to lift up to 70 lbs.

Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.