There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities
Responsible for day to day operational, financial and personnel performance of assigned domestic line station. Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and supports equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state, and city agencies as well as the FAA.
Responsible for day-to-day operational performance of assigned domestic line station
Maintains a safe, clean and reliable operation
Maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
Directs station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Responsible for compliance with Stations controls and Internal Audit standards
Manages the station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL/airport authorities/vendors/ governmental authorities FAA/TSA/CBP and internal divisions
Manage vendor service contracts as required
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s Needed To Succeed (Minimum Qualifications)
College degree or relevant work experience
6-8 years of relevant management experience in Airport Services environment or equivalent experience
Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards.
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational Corporate policies and procedures.
Strong communication and interpersonal skills
Demonstrated ability to develop and empower personnel
Strong problem solving skills and commitment to excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Travel requirement - 20%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Project Management experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.