Passenger Service Manager

Job Details

Description

Key responsibilities

You will be directly responsible for overseeing customer service operations and will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

You’ll put our people, our customers – and their customers, at the heart of everything you do.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

What’s next?

If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.

For Further Information See Job Description Below

Passenger Service Manager

Reports to: General Manager

Location: Los Angeles, CA | LAX

Salary: $70,000.00 - $80,000 annually.

Overview

The Passenger Service Manager will be directly responsible for overseeing customer service operations and will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Main Accountabilities Include

• Full accountability for Health & Safety issues, operational and financial performance.
• Planning resource allocation in each business unit.
• Control resource and cost allocation within budgetary restraints.
• Ensure that airline customer standards are maintained and raised by continuous improvement.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Support the development of business units with accurate and timely project work.
• Ensuring compliance with all internal and external operational and administrative requirements
• Perform as a mentor to other employees.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Provide training to employees in accordance with Company and Airline standards.
  
  

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.
  
  

Qualifications And Experience

• Must be at least 18 years of age.
• Previous management experience and a demonstrable track record of passenger services success
• Management experience in the Airport Ground Handling business with a proven track record in managing a business unit.
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Ability to proficiently read, write and speak English.
• Excellent communication skills.
• Advanced Computer Skills Required.
• Able to remain calm under pressure.
• Must excel in time management skills and require minimal supervision.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must be comfortable lifting 70lbs.
• Must pass pre-employment drug screen.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
  
  

Salary: $70,000.00 - $80,000 annually.