Product Owner-Airline Tech-Ops Applications

Job Summary

The Product Owner is part of a team responsible for managing and supporting the product organization. The Product Owner is expected to be a subject matter expert in their respective products/applications and make decisions that determine the outcome of their products. They will be responsible for managing the product backlog, creating and maintaining the delivery roadmap, leading and developing deliverable prioritization with stakeholders, and solving problems as they arise during the development and lifecycle of the product. This role is also responsible for developing and owning the product budget and operating costs.

Essential Functions

• Develop, maintain, and own the delivery roadmap for their respective application(s) including analysis and understanding of entire product backlog.
• Serve as a central partner in product and solution delivery, developing close relationships with business stakeholders, product managers, finance, and third partner vendors to understand problems and needs to distill into functional requirements and inform business cases and budget for large projects and initiatives.
• Translate functional requirements into detailed and focused user stories with proper acceptance criterium, definition of ready, definition of done, and all available supporting documentation and information necessary for successful development of solutions.
• Organize disparate information from multiple sources, analyze, and refine through stakeholder follow-up to ensure the problem is understood correctly, and provide potential approaches to the development of solutions needed.
• Partner closely with the software development team to build the product, set timelines, and evaluate developers’ work against customer/business requirements.
• Collaborate with Dev Lead(s) to analyze backlog, identify incomplete tasks, outstanding critical bugs and contribute to helping understand technical debt and product obsolescence/EOL planning.
• Fully understand and document application operating costs and total cost of ownership; Develop unit cost metrics and provide cost inputs to annual budgeting and monthly forecasting processes.
• Communicate with multiple levels of the organization to inform, instruct, and request with clear, professional, respectful voice and written language.
• Deliver status updates to the stakeholders, analyze and document responses, update the Scrum Masters and Development Leads to ensure the team building the product functions effectively and accurately.
• Serve as a mentor to Junior Product Owners.
• Be available for critical 24x7 response for subject matter expertise, when needed.
• Remain current with the latest Sun Country IT system/services/applications information, changes, and updates.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

None

Qualifications And Education Requirements

• 3-5 years as a Product Owner within an Agile organization, with an understanding of continuous delivery of complex solutions and systems
• Exposure to complex enterprise software systems and operations-focused applications
• Experience and clear understanding of technical details about project management, development, design, user interface, and software engineering that translates into decisions on what to develop and prioritization of user stories
• Customer-oriented with a natural curiosity to dig deeper and understand customer needs
• Critical thinking skills and an ability to identify a potential or existing problem in the product, analyzing viable alternatives, and selecting the most suitable option to maximize the product development efforts
• Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
• Professional presentation and communication skills
• Ability to work independently, set clear objectives and develop a plan on how to execute.
  
  

Preferred Skills

• Trax or other MRO Tech-Ops systems experience.
• Inventory management, Supply Chain experience is a plus.
• Travel or aviation-related experience a plus.
• Self-motivated attitude and comfortable with ambiguity and change.
• Experience and familiarity with CI/CD and version control systems – Azure DevOps preferred.
• Proven experience in gathering requirements, writing user stories, and developing delivery roadmaps.
• Has worked within an Agile Development organization – you know the roles and ceremonies within this.
• Have delivered products within a short sprint cycle environment.
  
  

WORK ENVIRONMENT

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

This job is eligible for a hybrid work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Additional Notes

N/A

AAP/EEO STATEMENT

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.