JOB DESCRIPTION | Officer - AO&CS in the role of Ramp
Job Purpose
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing
Primary Responsibility
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission
To secure
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
- Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
Job Purpose
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Primary Responsibility
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at IndiGo (InterGlobe Aviation Ltd) by 2x
See who you knowGet notified about new Officer jobs in Hyderabad, Telangana, India.
Sign in to create job alertSimilar Searches
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub