Partnership Operations Officer (1 year contract)

Role Introduction

Reports To: Partnership Operations Manager

To provide operational support to Non-air Mileage Sales Partnerships team. This role involves managing various tasks related to partner on-boarding, renewal, and termination, as well as handling operational processes and supporting system functionalities.

Key Responsibilities

• Manage the setup, extension, and termination of codes in internal Customer Loyalty Solutions (CLS) systems for partner onboarding, renewal, and termination processes.
• Assist in billing processes, including month-end closing, manual sales order/purchase order creation
• Manage the setup, extension, and termination of codes, create & maintain user accounts, assist in testing arrangements for new partners in the internal miles crediting platform named “Miles+”.
• Collect and file all necessary documents supporting code setup/maintenance
• Collaborate with Finance team and Reporting team related to data housekeeping issues
• Retrieve miles crediting validation files upon request
• Enhancement testing Assist in testing of internal systems (e.g. Miles+) enhancement
• Assist in tracking participation fees and confirming with internal parties to issue sales orders for billing purposes
• Assist in audit support e.g. provide documents supporting for code setup process, user creation/regular review
• Ad hoc tasks
  
  

Requirements

• Bachelor's degree in any discipline
• 1-year relevant working experience in sales operations or sales support preferred
• Proficient in MS Office, skillful in Excel
• Experience with the SAP system is a definite advantage but not a must
• Good numerical skills and strong attention to detail
• A good team player with strong communication and interpersonal skills
• Responsible and able to work independently
• Good command of spoken and written English and Chinese
  
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.