Assistant Digital Experience Manager - Travel Shopping

Role Introduction

Reports To: Digital Experience Manager –Travel Shopping

The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.

Key Responsibilities

• Act as eCommerce product owner and responsible for end-to-end delivery
• Work across different stakeholders (technical/ business teams) to transform business requirements into actionable items to the product development team.
• Collaborate with other product owners to define the proposition/ primary objective of different booking products within Cathay’s digital product portfolio
• Drive new features according to customer pain points with the support of data
• Understand eCommerce platform capabilities and propose optimal solutions to improve customer’s booking experience
• Work with IT on user stories, to define acceptance criteria and design test cases
• Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
• Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
  
  

Requirements

• A degree holder in Information Technology, Business or related area with 5 years of experience.
• A minimum of 5 years hands on experience in customer facing digital product development, app development/ loyalty product experience will be a plus
• Customer centric mindset
• Innovative/ creative/ able to think out of the box
• Experience in using data analytic tools
• Strong teamwork and able to collaborate across different teams with good interpersonal skills
• A fast learner and able to adapt to change
• Comfort with technology, including the ability to understand key technical issues and their implications as well as to suggest alternative solutions
  
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.