Customer Trainer Senior

This position is in support of Global Sustainment (GS) product design and delivery for RMS-C6ISR programs in Valley Forge, PA. The successful candidate will support development of all tasks associated with technical publications (TP) and training, with a focus on training development and conduct. The position requires that the hiring candidate writes, rewrites, and/or edits training materials as well as technical documents to a wide range of audiences. The person selected for this position must acquire subject knowledge through familiarization of the system(s) through hands-on operation and by interviewing product developers and referring to technical specifications, blueprints, and engineering illustrations. The successful candidate shall also develop, and present instructional materials and responsibilities include, but are not limited to, development of instructor led training and course content, identifying student learning objectives, preparation of course syllabi, lesson plans, testing, development of student manuals and the evaluation and quality assurance of training materials and procedures. The candidate should be familiar with identifying required engineering source data and incorporating approved information into support products.

This position requires basic knowledge of computer hardware, networking, and maintenance processes. The candidate will provide Subject Matter Expert (SME) support during formal training courses. The candidate will develop training material specific to the program, which will be used for official training and periodic training refreshers. Selected candidate must be a confident public speaker and have excellent written communications skills. Candidate must be able to interface with customer representatives and leadership as well as LM Program leadership. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.