Director Of Commercial

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Director of Commercial to join our White Plains, NY team supporting our Commercial Team.

We are seeking a Director of Commercial to join our team at dnata catering in Inwood, NY. As one of the world's largest air services providers, dnata ensures the smooth and efficient operation of the aviation industry across 127 airports. In this role, you will be responsible for managing the tender processes from start to finish, including evaluating participation, overseeing costing, and pricing, and negotiating and finalizing catering agreements. You will also be the primary point of contact for customer communication during the tender process and will work closely with the VP Commercial, CEO, CFO, and operational key staff to meet company financial goals. Excellent communication skills and a track record in customer service are essential. Join us in delivering exceptional service to our airline clients and ensuring efficient delivery logistics.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until 4.15.2024

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage tender processes from start to finish, including capturing in Salesforce.
• Evaluate whether dnata Catering will participate in tender processes in collaboration with key stakeholders.
• Oversee costing and pricing processes.
• Communicate with customers during the tender process and maintain strong customer relationships.
• Review customer PNL with Pricing department and VP Commercial.
• Present and finalize PNL with key stakeholders.
• Submit offers to customers and run the approval process in Salesforce.
• Ensure timely follow-up on tender development with customers and internal sources.
• Organize customer visits and meal presentations, recording all necessary commercial changes.
• Negotiate and finalize catering agreements in conjunction with key stakeholders.
• Maintain timelines during tender processes and handle time-sensitive customer commercial topics.
• Act as the link between customers and executing facility/entity for all commercial affairs.
• Collaborate closely with the purchasing department to keep pricing matrixes up to date.
• Work closely with VP Commercial and CFO to achieve company financial margins and goals.
• Ensure seamless communication flow between commercial and operation by working closely with account managers.
  
  
  

NONESSENTIAL FUNCTIONS

• Other duties as assigned by unit Supervisors.
  
  
  

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $97,000 - $150,000.00Yr

EDUCATIONBachelor’s degree in communications or related field from an accredited College, University or the international equivalent, preferred.

QUALIFICATIONS

• A minimum 5-10 years’ experience in a similar role.
• Excellent communication skills, including conflict management and resolution, with a track record in customer service.
• Strong organizational and time management skills.
• Experience in tender processes, pricing, and negotiation.
• Ability to work collaboratively with cross-functional teams and key stakeholders.
• Knowledge of Salesforce or similar CRM software is preferred.
• Bachelor's degree in a relevant field is required; an MBA or equivalent qualification is a plus.
  
  
  

Intellectual/Social demands

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud. While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)

dnata’s Competencies Required to be Successful in the Job

There are two aspects to working as effectively as we can our people and our results. Our eight competencies are designed to help you focus on these aspects

Delivering

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.
  
  
  

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.