The BGS Associate Customer Service Technician will support Flight Operations and Maintenance Activities for the T-7 program based at Edwards Air Force Base, CA.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Position Responsibilities
Maintenance Data Center personnel shall support Flight Operations through the update, retrieval, and recommended updates to Technical Data as required by Ground Operations Procedures to assist Maintenance personnel in support of T-7 aircraft
Maintenance Data Center personnel shall support aircraft flight activities through the use of the Aircraft Flight Reporting System (AFRS) and the BIT data analysis through the Integrated Maintenance Information System (IMIS) platform
Maintenance Data Center/Debrief personnel shall perform aircrew debriefing functions to include video download and storage for later review and analysis by Manufacturing Engineering, System Engineering IPTs, Mission Systems, Project Management, Boeing, DCMA, and Customer aircrew personnel
Maintenance Data Center personnel shall also support these activities through the use of mission loads and video checkout activities
Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required
Investigates simple technical, maintenance, operational and quality issues that cannot be resolved by customer
Assists in troubleshooting to understand root cause. Receives customer reports and correlates to established criteria for reportable events
Provides reports and assistance in researching event to determine safety implications
Develops routine in-service correspondence for continued safe and efficient operation and maintenance of equipment
Initiates routine quality investigations
Coordinates limited technical communications between customers, suppliers and Boeing resources to assure customer requirements are met
Willing to work weekend overtime
This position requires a pre-start U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.
Basic Qualifications (Required Skills/Experience)
1+ years of experience in a military aircrew or in an aircraft maintenance career field
Basic understanding of computer operations and functionality
Experience working with Microsoft Office (Excel, Word, PowerPoint)
Military aircrew experience and/or avionics maintenance experience
Basic understanding of Technical Manual publication structure
Knowledge of military maintenance practices
Ability and willingness to take ownership of work activities; plan and organize tasks to ensure tasks are completed in accordance with quality standards and established delivery schedules
Excellent verbal and written communications skills are vital for effective performance
Customer and Stakeholder Interface
Typical Education/Experience
Education/experience typically acquired through advanced education (e.g. Associate) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. Bachelor, 3 years' related work experience, etc.).
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Aviation & Aerospace
Referrals increase your chances of interviewing at Boeing by 2x