We have a wide variety of career opportunities around the world — come find yours.
Customer Experience & Analytics
The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline
Job Overview And Responsibilities
The Automation and Transformation team is responsible for identifying and driving efficient, innovative solutions through automation. Our core goal is to establish top priority items and produce high quality solutions to achieve maximum benefits aligned with productivity, efficiency and cost targets within the Inflight operation.
The team designs, develops and tests automation workflows and supports the implementation. The Manager position focus areas include, but are not limited to:
Leading automation and data analysis efforts working with stakeholders on determining priority, objectives and timeline
Interfacing with all levels of employee groups to collaborate and drive results
Proactively seek out opportunities on automation and process improvement for department and field organizations
A successful candidate will have a programming and analytical background, attention to detail, strategic thinking, strong work ethic and experience in leading employees and motivating team members. Organization, communication and a drive for generating a high-quality output are keys for success in this role. The Manager will lead the 11 member IKC team to provide production of high-quality analysis, efficient solutions via automation and relief of out of place, non-operational support. The Manager will provide this support to stateside United leadership and will report to the Manager of Automation and Transformation. The Manager - Ops Performance and Analytics will interface with various business groups within and outside of Inflight to understand organizational needs and design requirements, presents solutions to leadership, and engage with United leadership to identify project prioritization and resource utilization across teams.
Provide leadership to a team of 11 including a Senior Developer, Developer, Associate Developer, Senior Analysts, Analysts and Associate Analysts
Oversight and leadership on the design, development and implementation for automation workflows across multiple functional areas
Ensuring delivery dates are met and appropriate resource allocation
Support leadership with oversight of team's analytics and reporting on day-to-day as well as monthly functions; perform ad-hoc data mining and analysis
Analyze/review performance data to ensure experiments, new tools, or processes are aligned with objectives and are delivering the most business value
Design meaningful metrics that indicate operational health and inform operational decisions
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Develop and strategize on material for high-quality decks, dashboards, tools and reports for Inflight leadership, front-line management, and individual business teams throughout the organization
Communicate with business partners on roles, responsibilities, processes, and deliverables required to ensure effective delivery
Continuously interface with various business groups throughout operations to understand organizational needs and provide recommendations on potential areas of focus
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
Bachelor's degree in Computer Science, Ops Research, Statistics, Logistics/Transportation, Industrial Engineering, Engineering, or another quantitative field (i.e. mathematics, statistics, economics, etc.)
At least 6 years experience in business intelligence, analytics, and/or software development At least 1 year experience in a leadership/supervisory role
Deep understanding of data structures and relationships
Familiarity with all parts of the data ecosystem (acquisition, engineering, storage, management, analysis, visualization, and deployment)
Excel proficiency and data analysis/modelling proficiency
Knowledge of multiple system (operating/integration/architecture) and programming languages and methodologies
Management of a team
Proven comfort working with massive data sets
Proficiency writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, etc.)
Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, etc.) to produce meaningful dashboards
Ability to study/understand business needs, then design a data/technology solutions that connect business processes with quantifiable outcomes
Strong project management and communication skills
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English and Hindi (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Master's degree
Airline experience or knowledge of airline operations preferred
Knowledge of airline business and airline operations
Exposure to statistical and analytical methods preferred
Passion for the airline industry and its complexity and challenges
Supportive team-player motivated to make a difference
Adaptability to changing business environment
Build and maintain positive relationships with all stakeholders