There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!
Key Responsibilities
The Senior Designer – Media & Training position will be responsible for creating compelling visual assets that improve employee performance & solidify United’s Service Culture across various touchpoints. Responsible for elevating service culture at all touchpoints within the airport operations, improve training efficiency and consistency across all agent roles and locations, and reduce speed to market utilizing AI, applicable training approaches, etc. while ensuring the training fits the need, initiative, and agent persona. This position requires a strong portfolio of design work, a deep understanding of brand identity, and the ability to work collaboratively in a fast-paced environment to produce high-quality design solutions.
Visual Design
Create and execute visually appealing designs for a wide range of projects including while adhering to brand guidelines
Brand Adherence
Ensure all design work aligns with United’s brand standards and guidelines, maintaining consistency and integrity across all visual materials
Collaboration
Work closely with cross-functional teams to understand project goals and deliver designs that effectively communicate key messages and resonate with the target audience
Creative Conceptualization
Develop innovative and compelling design concepts that contribute to United’s overall brand strategy and visual identity
Digital Design
Build engaging and user-friendly digital assets for web, mobile, and social media platforms, working in collaboration with digital marketing teams to improve the airline's online presence
Print Production
Prepare design files for print production, ensuring accuracy and quality in the final output
Collaborate with vendors and printers to ensure successful execution of printed materials
Adherence to Guidelines
Uphold design best practices and technical specifications in all design work, staying ahead of industry trends and standards to ensure high-quality output
Design Project Management
Manage multiple design projects simultaneously, ensuring flawless coordination, timely delivery, and effective communication with collaborators
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience
3+ years of related experience
Strong portfolio showcasing a range of design work across various mediums, with a focus on brand identity, and digital design
Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other relevant design software
Solid understanding of typography, layout, color theory, and visual hierarchy
Excellent communication skills with the ability to present and articulate design concepts effectively
Strong organizational skills with the ability to manage time effectively and prioritize workload to meet deadlines
Ability to adapt to feedback and collaborate in a team environment
Travel up to 30%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Graphic Design, Visual Communication, or related field
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.