Stafftravel Consultant (50% - 80%, all genders)

Stafftravel & Interline designs ID travel policies on SWISS and other airlines in close coordination with HR. It handles all private and business travel for SWISS staff, subsidiaries and others and provides various IT systems for booking and ticketing, which it develops in coordination with IT.

Starting date: June 1, 2024 or upon agreement

You may apply in English or German.

Tasks

As part of the Stafftravel team, you will support and advise our internal clientele on all aspects of their ID travel. The focus of your duty will be advisory on private ID travel.

• Servicing of the various SWISS internal and external authorized persons for their business and private travel (telephone, e-mail)
• Answering all kinds of inquiries, support for bookings and ticketing on IT booking tools and systems
• Post-processing of employee travel, e.g. processing of refunds of unused coupons, downgrade refunds, etc.
• Coordination and timely communication flow with internal and external interfaces
  
  

Benefits

• Flight benefits
• Remote working (e.g. from home)
• Flexible workhours and part-time working models
• Attractive company pension scheme
• Company health management
• Subsidized parking or public transport
• 25 days of annual vacation
• Diversity programmes
• 13th monthly salary
  
  

Requirements

• Completed commercial education, preferably with an airline or in the travel industry
• At least 1 year of professional experience in the field of reservations, ticketing, servicing or similar.
• Experience in dealing with GDS (oneRes / Amadeus, possibly others)
• Ability to set priorities, independent working style, high sense of responsibility and ability to work in a team
• Ability to learn quickly
• Knowledge of operational processes in passenger service at the airport is an advantage
• Good knowledge of MS Office. Basic knowledge of SAP would be an advantage.
• High customer orientation and service awareness
• German and English spoken and written, French of an advantage
  
  

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Company

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact

Yannick Gramfort

recruiting.services@swiss.com