There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
Key Responsibilities
The Principal, Co-Brand Performance & Growth will report and enhance the performance of the United Airlines Credit Card Portfolio. They will collaborate with internal teams to deeply understand business problems and determine how to best extract relevant insights and recommendations from United’s vast datasets. Using business intuition, project management skills, and a working knowledge of the portfolio, they will build queries for ad hoc analyses, support dashboards for ongoing efforts, and ensure leadership is informed of the metrics required to effectively run and grow the co-brand business.
Work between the business and analytics teams to provide accurate and insightful answers to business questions and translate data into actionable insights. Evaluate business requests with a deep understanding of the data environment for credit cards and leverage that understanding as a thought partner to enhance business requests.
Run multiple projects concurrently from inception to completion. Intake, plan, and implement projects while meeting deadlines and communicating with collaborators. Build actionable reports of all findings, communicate high quality results, and provide recommendations based on the data.
Collaborate between the Loyalty Data Analytics team, the Co-Brand Card team, and Chase teams to ensure co-brand credit card data is accurate and reporting is up to date.
Run ad-hoc SQL queries as necessary for analysis on a short timeline, with moderate to high complexity.
Share knowledge and mentor junior team members.
This position is a hybrid role, based in Chicago, IL. The hybrid schedule requires working in-person at Willis Tower 50% of the time.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in business, marketing, a quantitative field (statistics, analytics, information systems) or a related field of study
4+ years’ experience in an analytical, business, financial services, or credit card program focused role
2+ years’ project management experience
Ability to work with large data sets and summarize for senior leadership.
Strong collaborator and eager to support business growth.
Curious and strong attention to detail
Organization and Project Management Skills
Ability to understand both the data environment and the business lens and think critically about the best way to translate results.
Ability to refine process, make suggestions, and be a champion of process improvement.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
2+ years’ experience in financial services or credit card program management
2+ years’ experience in a data environment with a solid foundation of SQL skills
Experience working in an airline loyalty program
Experience in card product research
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.