Internship in the department of Productmanagement Airport Customer & Baggage Service Solutions

We have made it our mission to shape service innovation and provide our customers with the best possible service experience at the airport. We pride ourselves on being at the forefront of the industry, exploring new trends and working with industry partners to develop new concepts and Minimum Viable Products (MVP) that can revolutionize the air travel experience.

Tasks

Our Airport and Ground Experience department plays a crucial role in the Lufthansa Group's mission to provide the best travel experience for our guests. We pride ourselves on providing innovative, efficient and excellent services to our customers and our local stations.

As part of your internship, we will give you an intensive insight into our area of responsibility and its interfaces within a modern aviation group as well as the opportunity to play a creative role in shaping customer services at the airport.

You will actively support us with the following tasks:

• Technology, competition & market analysis
• Idea and prototype development and market launch of new product elements
• Implementation of and independent assistance with worldwide projects
• Communication with Lufthansa Group stations worldwide, Star Alliance partners and cooperation partners
• Preparation of presentations and benchmarks
• Independent processing of small projects
  
  

Benefits

• Flexible working hours
• Discounts / shopping
• Canteen (subsidized by employer)
  
  

Requirements

• At the time of the internship, you are at least in the 3rd semester of a degree course in business administration, IT / aviation or tourism management, international business or a comparable course of study
• You are enrolled for the entire period of the internship (current certificate of enrollment and a written proof of compulsory internship must be attached to the application) or are completing a gap year between Bachelor's and Master's studies
• You are a strong team player
• You are adaptable and have an independent and forward-looking way of working
• You have good communication and cooperation skills and a confident manner
• You have very good analytical skills
• Very good knowledge of MS Office (especially Excel, PowerPoint) and very good written and spoken German and English skills
  
  

For further information please see our FAQs.

Company

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.