The Airport Operations Crew Airport Ticket Office (ATO) provides award winning customer service to customers at the ATO in the Dominican Republic (DR). The Airport Operations Crew ATO meets customers’ needs through prompt responses to inquiries and requests. The Airport Operations Crew ATO possesses effective problem-solving skills and is willing and able to contribute to the support of the Airports operations performance specifically providing support by attending to customers on-site at the moment of their travel and during Irregular Operations.
Essential Responsibilities
Assist customers in booking reservations on JetBlue Airways while providing excellent service.
Assist customers in changing, rebooking flights.
Answer any questions regarding general information about airline travel on JetBlue Airways, like destinations, schedules and fares.
Offer ancillary products to customers.
Verify Customers’ personal identification.
Resolve general customer service concerns through effective customer service techniques.
Send and receive email correspondence.
Resolution of issues from the ticket counter. Examples could include no shows, ticketing errors, infants.
Work independently and in a team environment.
Provide support to Airports Operations during Irregular Operations with duties such as: Rebooking customers, Issuing of customer service vouchers, Flight status updates.
Be able to assist at ticket counter with check-in and board at gates if requested by Leadership during Irregular Ops.
Work extended hours if need by any Irregular operations.
Other duties as assigned.
Minimum Experience And Qualifications
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
Complete fluency in written and spoken English and Spanish
One (1) year of customer service experience
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
Able to work flexible shifts, travel and/or work variable hours including holidays and weekends
Strong customer service skills
Knowledge of Microsoft Word, Excel and Outlook
Ability to stand for extended periods of time
Highly motivated self-starter with the ability to multi-task
Valid Visa to travel to the United States of America
Available for occasional overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the DR is required. This position is not eligible for visa or work permit sponsorship
Preferred Experience And Qualifications
Excellent verbal and written communication skills
Ability to work independently and in a team environment
Attention to detail and strong organizational skills
Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
Experience performing under pressure and within fixed time constraints
Crewmember Expectations:
Regular attendance and punctuality
Potential to work flexible hours and be available to respond on short - notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Traditional office environment
Present for core hours but may need to work evenings, weekends and holidays
If needed Airport ticket counter and gates
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary). If need it by operational needs might work at the ticket counter and will need to take bags up to 50 pounds for customers check in.
Nivel de antigüedad
Sin experiencia
Tipo de empleo
Jornada completa
Función laboral
Diseño, Arte/Creatividad y Tecnología de la información
Sectores
Organización de viajes, Aeronáutica y aviación y Hostelería
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