Manager-Inflight Service Delivery and Standards
Manager-Inflight Service Delivery and Standards
IndiGo (InterGlobe Aviation Ltd)
Gurgaon, Haryana, India
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Job Description
Service Delivery Skills
In-depth knowledge of Standard Operating Procedures, incident management.
Exceptional Service delivery skills
Expertise in people management and leadership
Strong administrative skills
Capacity to train and guide team members
Robust resource planning and problem-solving skills.
Readiness to demonstrate a proactive attitude.
Excellent verbal and written Communication skills.
Effective project & data management
Performance and Quality Management
To recommend methods of improvement and seeing that actions are implemented on time for service delivery.
Providing accurate and regular reports to the Reporting Manager on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment and training.
Building strong relationships with teams and stakeholders to enable effective dialogue exchange.
Service Delivery Skills
In-depth knowledge of Standard Operating Procedures, incident management.
Exceptional Service delivery skills
Expertise in people management and leadership
Strong administrative skills
Capacity to train and guide team members
Robust resource planning and problem-solving skills.
Readiness to demonstrate a proactive attitude.
Excellent verbal and written Communication skills.
Effective project & data management
Performance and Quality Management
To recommend methods of improvement and seeing that actions are implemented on time for service delivery.
Providing accurate and regular reports to the Reporting Manager on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment and training.
Building strong relationships with teams and stakeholders to enable effective dialogue exchange.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
Airlines and Aviation
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