Food Safety & Quality Assurance Manager

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Food Safety & Quality Assurance Manager to join our Inwood, NY team supporting the JFK International Airport.

Key Responsibilities as a Food Safety and Quality Assurance Manager for dnata Catering, you will oversee a team consisting of a Food Safety and Quality Insurance Supervisor and multiple Food Safety and Quality Assurance Technicians. Your primary responsibility is to ensure the highest standards of food safety and quality throughout the catering operations. You will implement comprehensive food safety programs, ensuring compliance with industry regulations and standards. Regular inspections and audits will be conducted to identify and address any potential risks or issues. You will also supervise the Food Safety and Quality Insurance Supervisor and Technicians, providing guidance and support in their day-to-day activities. This includes training them on proper hygiene and handling practices, as well as ensuring adherence to established protocols and procedures. Collaborating with suppliers to source high-quality ingredients, addressing customer concerns promptly, and implementing continuous improvement initiatives are also part of your role. Overall, your expertise will contribute to maintaining a safe and quality-driven environment at dnata Catering in the aviation catering facility.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until April 20, 2024

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establish and implement training needs of the facilities personnel including the GMP, HACCP, Allergen, and training programs ensuring they have the required competencies to carry out the functions affecting product legality, safety, and quality.
• Responsible for the ingredient specification program, supplier vendor program, regulatory 3rd party audit program, labeling program, pre/post inspection program, verification, and validation program retain sample program and code date adherence program.
• Facilitate as the SQF Practitioner and SQF training team leader.
• Conduct audits of vendor facilities and product ingredients.
• Conduct management training regarding FSQ requirements to ensure compliance.
• Review reports regarding regular inspections, sanitation violations, and corrective actions to resolve deficiencies; ensure appropriate actions are taken on a timely basis.
• Audit “Good Manufacturing Process” training and compliance for the facility.
• Oversee that FDA/Medina and standard requirements are documented to maintain compliance.
• Ensure regular audits of sanitation requirements are maintained in all areas of the facility.
• Passing and improving audit results related to Food Safety Quality.
• Achievement of corporate objectives for corporate policies and goals.
• Consistently set expectations and hold subordinates accountable for key duties and standards.
• Ensure all FSQ required standards are followed and verify documentation compliance.
  
  
  

Nonessential functions

• Other duties as assigned.
  
  
  

The salary range for this position is $100,000 - $120,000 annual with weekly pay, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

EDUCATION B.S. in Microbiology, Biology, Biochemistry, Chemistry, Nutrition, Food Science, or another related technical degree.

• 3-5 years of experience in the food industry.
• Experience in an SQF facility is a plus.
• Can motivate and build a team.
• Have good communication skills both written and oral.
• Computer literacy knowledge of Microsoft Office software is required.
• FDA requirement.
• Candidate must be HACCP and PCQI certified.
  
  
  

Intellectual/Social demands

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata’s Competencies Required to be Successful in the Job

There are two aspects to working as effectively as we can our people and our results. Our eight competencies are designed to help you focus on these aspects

Delivering

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.
  
  
  

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.