Regional Manager Europe - Airline

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

The Regional Manager - Europe will report to the General Manager Airport Operations. The role is instrumental in ensuring smooth and efficient ground handling activities at airports within their jurisdiction where Jet2.com has contracted services. The primary focus is on achieving a safe, punctual, and cost-effective operation through adept relationship management with local Red Teams, third-party suppliers, and airport operators. This involves not only meeting contractual obligations but also maintaining a commitment to deliver a safe, friendly, and VIP customer experience.

Leading the Jet2.com team in Europe, the Regional Manager will play a pivotal role in achieving our “On Time Performance” targets, investigating and making recommendations for improvements as well as ensuring the delivery of a VIP Customer experience throughout all areas of the operation;

This is a hands-on role, interacting with our customers and being an ambassador for the delivery of our VIP Customer Service. You will work closely with the wider Jet2.com team and support the General Manager in key operational meetings, planning and resource management and ensure strict adherence to safety regulations by all service providers.

Key Responsibilities

• Take full responsibility for delivering operations at designated airports, ensuring safety performance across all stations within the jurisdiction. Ensure that activities are adequately resourced, Ground Support Equipment (GSE) is in suitable condition, and procedures and regulations are strictly adhered to.
• Collaborate closely with the Compliance and Assurance team to facilitate regular audits of overseas airports. Ensure effective and timely resolutions to any non-conformities identified during audits. Monitor stations' safety performance through the Ground Operations 'Check2' self-monitoring tool, taking swift action on any findings, safety reports, or observations.
• Effectively manage contracted service providers and airport operators. Implement and track agreed service level metrics, such as on-time performance, check-in desk availability, and short-shipped baggage. Ensure bonuses or penalties are applied in line with Service Level Agreements (SLA) and contracts.
• Promote a Working as One Team approach between Jet2.com and Jet2holidays teams at the local level. Foster collaboration with third-party ground handlers and other contracted parties to provide customers with a seamless journey and the highest levels of customer service.
• Manage all stations under their jurisdiction to ensure they possess the correct versions and quantities of all Jet2.com and Jet2holidays operational manuals, forms, information literature, marketing material, and equipment. Ensure proper utilisation of all items as required for smooth operations.
• Proactively manage station sales to ensure maximum revenues are achieved, meeting or exceeding targets.
• Support the General Manager managing the budget for Ground Operations cost codes within the jurisdiction. Plan and deliver resource requirements, ensuring effective budget management and cost control measures.
• Support Jet2.com to ensure the Airline and Tour Operator meets DCA regulatory compliance through close liaison with internal and external stakeholders.
  
  
  

What are the key skills / experience you’ll already have?

• Previous experience of Station Management in a Ground Operations environment is essential.
• Demonstrable negotiation skills
• Proven track record of successful contract management and relationship management
• Ability to manage service delivery and people remotely.
• Proven experience in leading large teams over a geographically widespread area
• Educated to degree level or extensive proven experience in a similar role within the airline industry.
• Fluency in English is required and A knowledge of a foreign language would be an advantage.
  
  
  

Job Context

• Role is based in Jet2.com head quarters, with frequent travel across our other overseas operations to ensure effective compliance and management of colleagues in their area.
• A flexible approach to the role is necessary due to the nature of the Ground Operations Department
• Must have the right to live in UK and to work in the EU.
• Successful applicant must be able to meet the requirements of holding an Airport restricted area pass