The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Supervisor responsible for a team of technicians within the service center.
JOB RESPONSIBILITIES:
Fosters a positive relationship between the customer and the Textron Aviation service network.
Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.
Ensures that work performed is done in accordance with established policy, procedure, and quality standards.
Responsible for safety, quality, meeting schedules and efficiency of the Service Center
Monitors the work environment to assure it is maintained in a safe and orderly condition.
Identifies and corrects unsafe acts.
Investigates any accidents or incidents, reports findings, complete with recommended corrective action.
Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actions
Monitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actions
Supervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager.
Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities.
Provide coaching and counseling in order to manage performance of team members.
Conduct and document performance evaluations
Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation.
Holds weekly team meetings to communicate items such as general communication and resolving programs.
Post-delivery follow-up with CSM:
Assures that open issues involving parts or return maintenance are resolved.
Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel.
Perform duties of a CSM as designated on the off-shift.
EDUCATION/ EXPERIENCE:
Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required.
A&P License required
Repairman Certificate / EASA License is preferred
QUALIFICATIONS:
Excellent written and verbal communication
Proven leadership skills
Possesses good organization and time management skills
Attention to detail, goal oriented
Ability to prioritize and manage time sensitive responsibilities
Highly motivated
Ability to work in team environment
Maintenance experience preferred
Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company
Textron Aviation
Primary Location
US-North Carolina-Greensboro
Job Field
Flight Operations
Schedule
Full-time
Job Level
Manager with Direct Reports
Job Type
Standard
Shift
First Shift
Relocation
Available
Job Posting
03/27/2024, 5:26:10 PM
Seniority level
Associate
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Aviation and Aerospace Component Manufacturing
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