Technical Cabin Experience Manager (80-100%, all genders)

The new collaborative CoC Cabin will assume holistic ownership for the technical operation of the LX and LH cabin with a focus on customer satisfaction, technical reliability, and commercial performance. Being part of this new CoC also means having a big influence in shaping it.

Starting date: Upon Agreement

You may apply in English or German.

Tasks

The Technical Cabin Experience Manager shall provide holistic transparent status on cabin quality and product performance.

• Leads Technical Cabin Inspectors and Business Analysts
• Responsible of the technical cabin product performance regarding customer satisfaction
• Monitors and assesses technical cabin KPIs as well as the continuous improvement of the technical cabin quality system
• Acts as interface between Tech Ops, Cabin Experience and Crews
• Manages cabin quality performance dialogues whilst evaluating, defining and initiating countermeasures in case of deviations
  
  

Benefits

• Remote working (e.g. from home)
• Company health management
• Attractive company pension scheme
• Subsidized parking or public transport
• Diversity programmes
• 27 days of annual vacation
• Paid maternity and paternity leave
• Flight benefits
• Flexible workhours and part-time working models
  
  

Requirements

• High affinity to customer perspective on cabin products
• Very good communication and stakeholder management abilities
• Experience with quality management systems is an advantage
• Leadership experience is an advantage
• High willingness to travel regularly between FRA and ZRH
• University Degree or Higher Education equivalent
• English Language skills a must, German an advantage
  
  

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Company

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact

Connor Bradley

recruiting.services@swiss.com