Integration C4E Project Manager

The Company

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries.

We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands Upper Crust, Millies Cookies etc. as well as franchise brands such as M&S, Starbucks and Burger King.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service.

The Role

As a Technical Project Manager within our MuleSoft Centre for Enablement, you will play a pivotal role in driving the success of our integration projects. Leveraging your expertise in MuleSoft technologies, you will lead cross-functional teams to design, implement, and deploy scalable integration solutions that align with our business objectives. Your responsibilities will include project planning, stakeholder collaboration, resource management, and ensuring the quality of MuleSoft integration deliverables within the C4E.

You will serve as a key liaison between business stakeholders and technical teams, translating requirements into actionable project plans. Drawing on your MuleSoft certification and extensive project management experience, you will guide the development team in adhering to best practices and delivering high-quality, reliable solutions. You will also work with the wider C4E team to manage and appropriately augment C4E capability, identifying and managing the delivery of new assets and processes to continuously improve our integration practice. Additionally, you will contribute to the continuous learning environment within the organisation by participating in the development and delivery of MuleSoft training programs.

This role provides an exciting opportunity to be at the forefront of our digital transformation journey, contributing to the growth and success of our MuleSoft Centre for Enablement.

Main Duties:

• Management of a Jira backlog, adhering to sprint and agile principles.
• Ensure this backlog is appropriately prioritised according to project and C4E need.
• Measure and optimise resource allocation within the C4E to maximise productivity and efficiency.
• Regularly gather and measure feedback from project teams to continuously improve C4E assets, communications and processes.
• Ensure quality delivery of reusable assets and APIs, tracking and minimising the number of post-deployment issues through robust procedure.
• Manage project budgets effectivity, ensuring costs are within approved limits.
• Manage platform capacity appropriately, defining and augmenting processes for managing new demand on the platform.
• Ensure and measure effective training programmes to upskill MuleSoft resource across the organisation.
• Work with our 3rd party development partner to continuously improve our working relationship and processes.
• Measure and assist with appropriate levels of regional engagement around the world.

Experience:

• Proven experience as a Technical Project Manager, with a focus on MuleSoft integration projects.
• Demonstrated success in leading end-to-end project execution, from initiation to closure.
• Strong background in resource management and the ability to effectively allocate skills for project tasks.
• In-depth knowledge of MuleSoft technologies, API design, and microservices architecture.
• Previous experience of working within a C4E is a plus.
• Excellent project management skills with a track record of delivering projects on time and within budget.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficient in risk management and the ability to proactively identify and mitigate project risks.
• Ability to provide technical guidance and mentorship to team members.
• Familiarity with MuleSoft best practices and a commitment to ensuring the quality of integration solutions.
• MuleSoft Certified Integration Architect or equivalent certifications are highly desirable.
• Project management certification (PMP, PRINCE2) is a plus.

Belong at SSP:

Great food and drink is diverse by nature. It’s authentic, creates great experiences and brings people together. The same goes for our DEI strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Spanning 6 continents, we’re very diverse when it comes to our backgrounds. But it’s so much more than that, it’s listening with humility, taking conscious action, and having the determination to do things right. True diversity, equity and inclusion can only happen when everyone feels able to bring their full self to work.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.