Customer Web Support Analyst

Job Title

Customer Web Support Analyst

Maintain and Improve Amadeus’ state-of-the-art customer support!

Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!

Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.

Click here to learn about Web Solutions, the product you will be supporting!

Summary Of The Role

The Web Customer Support Analyst is responsible for providing on-time and on-quality support services to our web clients, typical requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking and Google analytics questions.

In This Role You’ll/ Your Main Responsibilities

• Maintain the high level of verbal and written customer support required by our global customers.
• Provide efficient and prompt customer service, technical support and follow-up on customer requests.
• Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
• Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.
• Upgrade, update, and enhance current sites for responsive design and optimize.
• Migration of ecommerce and media tracking tags into the GTM container. Follow testing and QA processes to help ensure client satisfaction.
• Implement and customize web analytics and website optimization code based on business needs, specifically Google Analytics, Google Tag Manager, and tracking codes from online media vendors, such as, Sojern, Facebook, and others using JavaScript, HTML.
  
  

About The Ideal Candidate

• You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
• Background in managing CMS is mandatory.
• You are quick to use new software tools such as Salesforce or Microsoft Office.
• You are proficient in English & Spanish; Italian or German, highly appreciated.
• Knowledge of Google Tag Manager (GTM) or other Tag Manager platform
• Analytical thinking and team building skills are essential.
• Ability to effectively provide support to multiple teams with varying skill sets/knowledge.
  
  

What We Can Offer You

A vibrant multi-cultural environment with countless international mobility opportunities.

• Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks.
• You will have a hybrid working model in one of the best cities in the world! Barcelona Office
• Career growth opportunities.
• You’ll be joining one of the world’s top software companies.
  
  

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.