There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!
Key Responsibilities
The Manager of Media and Training Design will lead a team in the development of a multi-year innovative, engaging learning experiences to support efforts to enhance employee performance & solidify United’s Service Culture within our workforce. Responsible for elevating service culture at all touchpoints within the airport operations, improve training efficiency and consistency across all agent roles and locations, and reduce speed to market utilizing AI, applicable training approaches etc. while ensuring the training fits the need, initiative, and agent persona. This position requires a deep understanding of the aviation industry and a passion for driving continuous improvement in the delivery of exceptional customer services. This role will play a pivotal role in shaping the visual identity of our airline, overseeing the creation of compelling and innovative designs that resonate with our stakeholders and frontline employees. This position requires an understanding of brand strategy, a strong design portfolio, and exceptional leadership skills to inspire and mentor a team of designers.
Brand Management
Uphold and evolve the visual identity of the airline brand by ensuring that all design work aligns with the brand guidelines and principles
Collaborate with marketing and branding teams to maintain brand consistency across all touchpoints
Design Team Leadership
Lead, mentor, and manage a team, providing guidance, feedback, and professional development opportunities
Foster a creative and collaborative environment that encourages innovative thinking and high-quality design output
Creative Direction
Set the creative vision for design projects, ensuring design concepts effectively communicate key messages and resonate with the target audience
Project Management
Oversee the end-to-end process of design projects, including briefing, concept development, review cycles, and final delivery
Coordinate with cross-functional teams to ensure designs meet project objectives and timelines
Visual Content Creation
Drive the creation of visual content and collaborate with internal and external collaborators to deliver engaging and impactful visual experiences
Design Strategy Development
Contribute to the development of design strategies that elevate the airline's visual communication across various channels and platforms
Stay abreast of industry trends and best practices to inform design strategies
Vendor Management
Collaborate with external design agencies, freelancers, and suppliers as needed, ensuring that their work aligns with the airline's design standards and delivers on project requirements
Quality Assurance
Ensure that all design output meets high standards of creativity, originality, and relevance, while adhering to technical specifications and production requirements
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience
4+ years of related experience
Proven track record of managing and inspiring a team of designers to deliver exceptional creative work
Extensive experience in brand management and the application of brand guidelines in design projects
Proficiency in industry-standard design software and tools
Solid understanding of typography, layout, color theory, and visual hierarchy
Excellent project management and organizational skills, with the ability to prioritize and lead multiple projects simultaneously
Strong communication and presentation skills, with the ability to articulate design concepts and strategies to collaborators
Travel up to 30%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree
Knowledge of print and digital production processes
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.