Account Executive

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

As an Account Executive, you will join a sales team dedicated to the servicing and growth of the applicable market(s). In this role, you will collaborate with other members of the sales team to develop robust account plans that align with key priorities and ensure that our travel partners have access to the support and resources they need to improve our market share and revenue quality.

Key Responsibilities

• Leverage account relationship and expertise to identify potential leads and opportunities, and surface them to the Head of Sales and BDMs
• Implement account strategic plans for each managed partner that align with key priorities and improve overall yields, market share, and revenue quality
• Leverage relationships to identify the unique needs of partners, and work with Head of Sales and BDMs to address any product and opportunity gaps in the account strategic plan
• Build and maintain relationships with partners to ensure Hawaiian is effectively promoted and develop and execute a robust selling and servicing plan that is aligned to each partner's business model and HA's key priorities.
• Work with Head of Sales and/or BDM to negotiate contracts with key partners as required, and provide ongoing contract management support
• Create, maintain and utilize CRM data to manage partner relationships, record interactions, and track opportunities in support of key priorities
• Lead account performance reviews involving relevant internal and partner stakeholders
• Monitor partner performance against KPIs, investigate reasons behind observed changes, and share findings with the sales team to ensure they are focused on key priorities that optimize the partner’s profitability at any given time
• Provide adequate and timely feedback on achievements, deficiencies, market trends and challenges together with recommendations and insights on issues to support the decision-making process, drive incremental sales, and protect the overall interest and the profitability of the airline
• Collaborate with Head of Sales and BDMs to develop and execute a sales promo strategy as part of the account strategic plan
• Participate in cooperative marketing activity with key internal and external partners to ensure seamless collaboration through open and consistent communication
• Provide sales team with training and resources to help them promote and sell sales programs, products, and services developed as part of sales strategy
• Consistently engage with partners per the servicing plan committed to in the account strategic plan
• Presentations & product updates to customers as required
• Performing administrative duties as required
• Regularly interact with executive leadership to provide updates on accounts and market performance and progress towards strategic priorities
• Assist with providing information to help measure the financial impact of the sales strategy
• Other duties as assigned or directed
  
  

Minimum Requirements

• High school diploma or equivalent
• 5 years of B2B sales experience
• Extensive experience in developing, implementing & managing account plans to retain revenues and capture upsell opportunities
• Ability to build strategic partnerships and exceptional relationships with agency partners
• Strong negotiation, presentation, and interpersonal skills
• Demonstrated experience and knowledge of applicable travel market(s) and airline industry
• Highly analytical, logical with strong decision making and critical thinking skills
• Strong computer skills specifically including knowledge of Microsoft Office applications and experience with a customer relationship management (CRM) platform
• Excellent communication skills both written and oral
• Strong planning and organizational skills including the ability to multitask
• Fluency in written and spoken English and if applicable Native language is required
• Domiciled near the office location, or willing to relocate to the area
• Legally authorized to work in the country where the office is located
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
  
  

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $62,000 - $82,000.

Preferred Qualifications

• Bachelors degree
• Experience with Salesforce
  
  

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.