Supply Chain Customer Support Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Singapore is looking for a Supply Chain Customer Support Manager based in our Singapore office. This position is for a first line leader within Boeing Global Services (BGS) Supply Chain that will be responsible to lead a diverse team responsible for customer support for commercial aircraft spare parts orders. This team provides support 24x7x365 via multiple channels (phone, online chat, email and support requests). This position is for a manager to lead all shifts, so flexibility is important. The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream, processes and model and display the capability to lead in a dynamic and fast paced environment. This manager will develop and execute projects and process plans, establish and execute a training plan for new employees, implement policies and procedures, and set operational goals. The role will involve acquiring and integrating resources for projects and processes to provide technical support of process improvements and alignment, as well as oversight and approval of technical approaches, products and processes. It will also provide strong opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports in support of one Supply Chain value stream.

Position Responsibilities:

• Lead Customer Support Specialists performing activities related to customer commercial aircraft spare parts orders inquiries/requirements.
• Engage stakeholders to ensure alignment across Supply Chain value stream.
• Provide Customer Support Specialists with guidance
• Develop and execute project and process plans, implements policies and procedures and sets operational goals.
• Lead and support process improvement initiatives to optimize Supply Chain value stream in support of our customers.
• Manage employee performance and customer relationships to ensure issue resolution, first pass quality, timeliness.
• Identify and mitigate risks and issues impacting customer support.
• Acquire resources for projects and processes, provide technical resources and oversee process improvements.
• Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes.
• Empower, mentor, develop and motivate employees.
  
  
  

Basic Qualifications (Required Skill/Experience):

• Component Services Program (CSP) Experience
• Leading and integrating across supply chain to solve customer requests
• Experience developing and deploying a training program for new hires and continued training opportunities for existing team members
• Experience addressing both customer, internal, and employee escalations
• Strong communication and problem solving skills
  
  
  

Preferred Qualifications (Desired Skills/Experience):

• Experience developing presentations for and presenting to executive leadership Experience working in SAP and CRM systems
• Proficiency in Excel, Word, and Powerpoint
• Experience leading a cross-functional team
• Customer service experience
  
  
  

Employer will not sponsor applicants for employment visa status.

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift but will require flexibility to meet with all employees across the shifts.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.