Manager - IT Quality

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job Overview And Responsibilities

As an IKC QA Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You’ll directly supervise the IKC Quality engineering professionals. In this role you’ll have accountability leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is a must. You’ll works closely with US senior managers, managers and SME leadership team to influence technical and architectural aspects of computing platforms.

• Lead Resource Management efforts including mentoring, coaching performance appraisal of IKC, Capacity Planning and Budgeting
• Accountable for leading and delivery of quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications,
• Solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.
• Research and resolve people and project issues; provide recommendations; escalate to senior management as needed
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

• Bachelor's degree
• Computer Science or Computer Engineering
• 8+ years of Software Testing
• 5+ years of management
• AWS Cloud Practitioner
• ISQTB / CSTE or similar
• Loadrunner
• Prepare and communicate KPIs related to efficiency, cost, and quality.
• Support COE Quality governance team for Test Automation/framework, Entry/Exit Gating criteria, metrics & OKR/KPI reporting, adherence to defined standards and tools.
• Support DevOps CICD implementation
• Good exposure to Agile and similar SDLC processes and Software Test Life Cycle processes.
• Good exposure to Application Life Cycle management tools such as Jira/ADO/HP ALM, Miro board.
• ISTQB/CSTE or similar Certifications required.
• Exposure to DevOps (CI/CD) practice.
• Experience in analyzing Load/Performance testing requirements.
• Well versed in Test Automation tools (Selenium or similar)
• Exposure to Test environment and Release management concepts
• Ability to support during off / CST hours during production deployments.
• Exposure to Cloud Technologies
  
  

Preferred

• Airline Domain Knowledge
  
  

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT GGN00001535