Account Associate

As a Account Associate in SITA you will be accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Smaller Tier customers in UK, Ireland and Nordics Territories

•  Drive all sales activities as per short- and long-term objectives; own and manage low Tier customers
• Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
• Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
• Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
• Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
• Ensure all customer requests are dealt with and services delivered as per agreed schedule
• Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
• Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
• Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
• Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
• Ensure full compliance in all internal and external dimensions of the business
• Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment

• 1-2 years experience in sales and account management function; preferably within Telecommunications, Aviation or IT sector
• Experience in building client relationships at Managerial level
• Achieving or exceeding sales targets
• Proven successful experience in business development and pipeline management
• Experience in executing account development plans
• Positive customer service experience

• Bachelors or Masters degree or equivalent practical experience.
• Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Fluency in at least one Nordic language can be valuable but not mandatory (Swedish, Norwegian, Danish or Finnish) and English

What we offer

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero