Whether you’re at one of the 154 airports we operate from, or are helping to support them from our central offices, a job in Operations is all about keeping the front line of our business (and our customers) moving in a safe and efficient way. We rely on them to have the right people, processes, and equipment ready at the right time. And whilst they're helping to make low cost travel easy, we’re looking after them with great working environments, flexible shifts, bonus schemes, and great teams to work in.
The Training Department of our airline collaborates with various third-party suppliers to deliver exceptional front-of-house services to our passengers. We aim to enhance the competence and confidence of our front-of-house colleagues throughout their careers. To achieve our goal of becoming an industry-leading centre of learning excellence aligned with easyJet's purpose, we continuously strive for improvement.
We're seeking a Ground Operations Customer Experience Training Manager based in London Gatwick to design and implement impactful training programs for our team, fostering a culture of continuous learning and development.
Responsibilities include managing all customer experience training initiatives, leading a team of trainers, and ensuring the efficiency and effectiveness of training programs. This role involves instructional design, implementation, and evaluation to maximize training ROI and support the organization's long-term success. The successful candidate will actively contribute to the Training Management Team and participate in ongoing training initiatives and projects as directed.
What You Need To Do This Role
You should possess a deep enthusiasm for delivering exceptional customer service and training, coupled with outstanding organisational abilities and creative thinking. You must demonstrate resilience and determination in a fast-paced environment, along with a commitment to continuous improvement. Strong leadership, communication, and interpersonal skills are essential, as is experience in delivering training and designing programs in corporate settings.
Familiarity with diverse learning styles, effective training techniques, and IT systems is required. Desirable qualifications include a history of designing and delivering impactful training programs that enhance customer experience, sales, or employee performance, as well as a proven track record of improving training effectiveness.
What You’ll Get In Return
> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
Location & Hours of Work
This is a full-time 40 hour per week position based at Gatwick Airport. Some occasional Network travel will be required to facilitate this role.
About EasyJet
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet. At easyJet our aim is to make low-cost travel easy – connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit. Make a difference with your next role. Make it easyJet.
Apply
Complete your application on our careers site.
Please provide your CV and a concise covering letter explaining why you want to do the role.
Explain in no more than 500 words what you believe is the biggest barrier to changing colleague behaviour and how you will overcome it.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
Business Area
Operations
Primary Location
United Kingdom-London-London Gatwick Airport
Organisation
Flight Operations
Schedule
Full-time
Unposting Date
26/04/2024, 11:59:00 PM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business and Strategy/Planning
Industries
IT Services and IT Consulting, Aviation and Aerospace Component Manufacturing, and Airlines and Aviation
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