Customer Service Manager

Are you ready to take off your career with us? Would you like to be part of a multicultural team and new challenges?

If you are eager to show your skills as Customer Service Manager, check out this position and apply!

Tasks

Your main tasks include, among others:

• Responsible for commercial processing & operational handling of the contract based on cost effectiveness
• Identifies & manages revenue opportunities
• Advises customers & pro-actively sells services
• Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
• Independently manage the customer relationship at the operational level & ensure its ongoing development
• Responsible for first escalation level for process related issues
• Monitor & support performance
• Coordinate BU's within LHT & maintain an internal/external performance dialog
• Corrects cost booking & in time invoicing
• Perform support functions and deputized duties as directed
• Managing LHT supply chain to meet customer requirements
• All other duties as assigned or required
  
  

Benefits

• Development programs / Training opportunities
• Life Insurance
• Flight privileges
• Flex Holidays
• Healthcare
• Hybrid working possible
• Education
• Discounts / shopping
• Paid maternity and paternity leave
• Flexible working hours
  
  

Requirements

If you want to take a new step in your career as Customer Service Manager, take a look to the following requirements:

• High school diploma/GED required
• Bachelor´s degree desirable
• More than 2 years of experience in MRO Customer Service
• Fluency in English & Spanish language required
• German language desirable
• MRO Customer Service & MRO repairs management knowledge required
• SAP, MAX / CSM Training knowledge desirable
• MS Office knowledge as user
• Excellent cost consciousness
• Excellent detail orientation
• Excellent communication skills
• Excellent problem solving
• Excellent adaptability
• Excellent commitment
• Responsible of budget: costs and revenue. CSM is responsible for and influences up to USD 50.000
• Must possess permit to work in the Mexico
• Assessment screening
• Willingness to travel
• Time pressure adaptability
• CV/Resume required
• Company will not provide relocation assistance
  
  

Company

Lufthansa Technik is the world's leading provider of maintenance, repair and overhaul services and modifications in the aviation industry. With more than 20,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of aircraft technology services to around 800 customers around the world. What makes us so successful? We do. The people at the Lufthansa Technik Group. Whether engineering, IT or logistics, first-year apprentice or highly specialized professional - we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those who think aviation forward. Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?