Responsible to manage and grow a portfolio of direct channel accounts by building strong customer relationships, identifying new business opportunities, and developing sales strategies to achieve revenue targets.
Key Accountability
Build and maintain strong relationships with key direct channel accounts, including regular communication with customers to understand their needs and identify new business opportunities.
Develop and implement sales strategies to achieve revenue targets, including identifying new product and service opportunities, managing pricing and margins, and negotiating contracts.
Collaborate with internal stakeholders, including product development, marketing, and customer service, to ensure customer needs are met and exceeded.
Provide regular reporting on sales performance, account activity, and market trends.
Conduct market research to understand customer needs and preferences and identify and implement opportunities for growth.
Stay up-to-date on industry trends and competitive activity, and provide recommendations for strategic initiatives.
Manage and resolve customer issues and complaints in a timely and effective manner.
Provide Malaysia Airlines within market representation in assigned territory.
Qualifications & Working Experience
Bachelor's degree in Business, Marketing, or related field with minimum of 3-5 years of experience in account management, preferably in the direct channel or related industries.
Areas of Experience
Extensive knowledge of airline products and services both international and domestic.
Experience in superior customer service delivery.
Experience in developing, implementing and managing account sales and marketing programs to drive improved revenue outcomes.
Ability to work accurately and quickly under pressure to meet customer expectations.
Able to build strategic partnerships and exceptional relationships with corporate accounts.
Ability to accurately diagnose known and unknown account business needs and translate them into opportunities and appropriate offerings.
Strong knowledge of the Australian & New Zealand travel industry.
Strong understanding of business commercial acumen, including the ability to strategically solve complex issues.
Self-motivated, and possesses a positive attitude.
Excellent written and verbal communication skills in English.
Personality Traits
Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
Proven track record in achieving sales targets and growing a portfolio of accounts.
Strong analytical skills, with the ability to analyze market trends and customer data to identify business opportunities.
Experience in negotiating contracts and managing pricing and margins.
Results-driven, with strong problem-solving skills and the ability to manage multiple priorities and meet tight deadlines.
Ability to work effectively in a team environment, collaborating with colleagues across different departments.
Flexibility and willingness to work outside business hours and at weekends as required.
Current Australian driver's license and excellent driving record.
Access to a roadworthy and reliable vehicle.
Must have the right to live and work in Australia.
We offer:
Great travel perks
Reward and recognition program
All applications must be submitted through our Careers Portal: https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=19836&company=malaysiaaiP
Seniority level
Associate
Employment type
Contract
Job function
Business Development, Customer Service, and Sales
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at Malaysia Airlines by 2x