Agent Inhouse Sales and Customer Service

TASK RESPONSIBILITIES:

You will be part of the team responsible for selling Cargolux Airlines' products and services within Belgium. You are an enthusiastic, motivated, customer-friendly, proactive, eager-to-learn team player with a focus on achieving sales targets. You are the customers' point of contact and are happy to speak to them on the phone.

Some of your duties include:

• Negotiating with customers on ad hoc requests and tender processes (RFQ)
• Analysing the customer allocations and booking performance
• Analysing the feasibility of a freight request
• Advising customers on the best possible flight offer
• Booking freight shipments in the Cargolux system and coordinating with LUX Reservations
• Follow-up of customer service issues (import, export, load control)
• Ensuring good communication flow between customer and Cargolux
• Updating cargo-related information in the system
• Collecting and producing data for invoicing and revenue calculation
• Coordinating daily truck handling

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Education Bachelor Logistics Management or similar
• Previous experience in cargo is an advantage
• Excellent written and oral communication skills in Dutch, French and English.
• Motivated and 'sales oriented' with a pro-active approach
• Able to work independently as well as in a team
• Excellent planning and organisation skills in order to prioritise and make decisions within tight deadlines
• Be able to interact openly and comfortably with different groups of people
• Knowledge of Microsoft Outlook, Word, Powerpoint and Excel
• Knowledge of Cargo booking systems is a bonus

WORKING CONDITIONS:

• Location is in Brussels (Brucargo)
• Full-time position
• A certificate of good conduct will be required