Executive - Code Share
Job Description
- Performance Management ensuring achievement of daily targets and adherence to Service Level Agreement (SLAs) specified
- Strong Intra-department relationship skills
- Handling escalated, sensitive cases and amicably closing with the customer
- Ensuring thorough knowledge of process-related details.
- The role involves extensive Out calling. Role involves taking customer calls and closing 15-20 customer complaints daily
- Handling Leadership escalations
- Comfortable to work in shifts and weekends/holidays
- Resilience in handling difficult situations and demanding customers
- The person should be both a team player and an individual performer to ensure escalations are managed seamlessly
- Effective skills on Root cause analysis, correction planning and execution
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
Airlines and Aviation
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