Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators…
Are you the next Customer support representative we are looking for?
Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to its own area.
Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
Works with a moderate level of guidance and direction from manager.
In This Role, You’ll
Respond to Amadeus customers' questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
Acknowledge, investigate and when possible, recover incidents within service levels using knowledge solutions.
Escalate incidents outside the scope of team competencies to 3rd-level resolver groups within Amadeus or to external service providers and follow-up.
Provide Amadeus customers with updates on the status of critical problems.
Suggest improvements to Knowledge Solutions database.
About The Ideal Candidate
Problem solver who takes initiative to get things done, an enthusiastic go-getter!
You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
You are quick to use new software tools such as Salesforce or Microsoft Office.
A hospitality background and Revenue Management would be beneficial.
You have an intermediate level of English & Russian, beneficial.
What can we offer you?
A vibrant multi-cultural environment with countless international mobility opportunities.
Working for a company that has been voted as a Top Employer of Europe.
A competitive salary and an extensive range of benefits including medical and travel insurance.
Career and development opportunities.
Foster innovation
Impact millions of travellers from all around the globe.
You’ll be joining one of the world’s top software companies.
Please note: the employment contract is a temporary fixed-term for one year, possibly extending it to three years.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Application Process
The application process will take a few minutes to complete. You’ll need to create your candidate profile in our system and upload your resume.
If your profile matches what we’re looking for, one of our recruiters will contact you and organize a short phone interview.
Are you the One we’re looking for? Join us to Power better journeys through travel technology!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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