Lufthansa Group Duty Manager Tampa Station (TPA/MCO)

Do you want to be responsible for the safe, secure, economic, punctual and customer orientated planning, performance and continual assessment of service delivery at the station during his/her shifts and assures fast recovery after irregularities?

If so, this job was made for you. Come and see what we have to offer!

Tasks

Your main tasks include, among others:

• Establishing relationships with premium customers and facilitating the recognition of top customers (LHG in discussion)
• Acting as customer care ambassador if assigned by Station Manager
• Making sure that the product philosophy and core values are known and lived by all internal and external members of staff and that personalized service concepts are intensified
• Checking that the appearance and attitude of all personnel corresponds to standards
• Conducting daily flight briefings with personnel where feasible
• Being present frontline, wearing a LHG uniform, and monitoring performance of all suppliers involved
• Fostering quality awareness and high service attitude in daily work
• Maintaining all local instructions and system databases
• Takeover of additional tasks when is required
  
  

Benefits

• Commuter Benefits
• Employee Assistance Program
• Short Disability
• Long Disability
• Flex Holidays
• Education
• 15 Vacation Days
• 401k plan
• Family Policy
• Life Insurance
• Healthcare
• up to 60 Sick Days
• Flight privileges
  
  

Requirements

You must fulfill the following requirements:

• High school diploma/GED required
• College degree/vocational training desirable
• Bachelor’s degree desirable*
• Minimum 2-3 years of work experience - thereof a minimum of 1 year of demonstrated work experience in ground operations
• Leadership experience
• Fluency in English required
• German and local/other desirable
• LHG operator’s specifics
• Other airlines
• Knowledge of airport procedures and processes required
• PC and Campus supported software including all MS Office programs as user
• Willingness to travel
• Constant time pressure
• High stress levels
• A psychological assessment may be required
• Must possess a valid driver’s license
• Mus possess a legal work permit in the U.S.
• CV/Resume and Cover Letter required
• Company may provide relocation assistance
  
  

Company

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.