Executive-AO&CS in the role of Customer Service
Executive-AO&CS in the role of Customer Service
IndiGo (InterGlobe Aviation Ltd)
Bhubaneswar, Odisha, India
Job Description
Executive - AO&CS in the role of Customer Service
(OUText – Customer Service)
Job Purpose
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing
Executive - AO&CS in the role of Customer Service
(OUText – Customer Service)
Job Purpose
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
Airlines and Aviation
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