Instructor, Technical Operations

Job Summary

Reporting to the Supervisor, Training, this position supports the Approved Maintenance Organization by performing functions related to the Technical Operations Training Program.

Duties & Responsibilities

• Support and mentor new team members during their onboarding process, including Familiarization training
• Deliver non-aircraft technical practical training to Technical Operations team members, including but not limited to Ground Servicing Equipment use, Hangar Familiarization and Safety Procedures, Working from Heights, Scissor Lift, Boom Lift, Forklift, Towing, etc.
• Review theoretical and practical course material and revise with updates to regulations and best practices
• Accurately complete training records for evaluations delivered to team members
• Conduct mentor and evaluator training
• Adhere to policies, processes and procedures contained within the Technical Operations Training Control Manual
• Assist with course and class administration within the Learning Management System (LMS)
• Liaise with the Training Coordinator and Supervisor, Training to ensure authorization cards reflect accurate categories and limitations
• Promote current policies and procedures defined in the Maintenance Policy and Maintenance Control Manuals and incorporated Detailed Procedures Documents
• Revise existing procedures and generate new processes to enhance safety, knowledge and efficiencies based on the outcome of the Quality Assurance Program and Safety Management System
• Participate in regular departmental meetings
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  
  

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  
  

Qualifications

• 2-4 years’ experience operating equipment such as Forklift, Ground Power Units, Scissor Lift, etc.
• Proficient computer skills with the ability to generate published documents
• Ability to work independently and as part of a cohesive unit
• Ability to manage time effectively in a fast-paced work environment
• Proven leadership skills with the ability to foster learning
• Superior written and verbal communication skills, with a keen eye for detail
• Ability to secure and maintain restricted airport security clearance
• Must maintain a valid passport and be able to travel when required
  
  

Location

Toronto (Billy Bishop Toronto City Airport - YTZ)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.