Position Description

Aerospace Customer Service Manager
Location CA, Auburn
Department Sales
Employment Type Full Time
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Crane Aerospace & Electronics is seeking to hire Aerospace Customer Service Manager in Auburn, CA/Vian Enterprises.   

Job Summary: 

The Customer Service Manager leads and manages contract administration and order management activities including contract administration, customer service and order fulfillment utilizing Crane Aerospace & Electronics common policies and procedures. The Customer Service Manager is responsible for managing the Contracts Administration and Order Management teams, ensuring that all necessary actions are taken to adhere to Crane Aerospace & Electronics Group business processes and that customer service excellence is achieved in the most cost-effective manner.  

Essential Functions:

  • Review and validate bookings data in a timely fashion to support payment of sales commissions in accordance with the defined process.
  • Produce and manage metrics that demonstrate continuous improvement activities for customer satisfaction. 
  • Manage customer set assignments to balance workload and maintain ability to effectively satisfy customer and organization requirements. 
  • Responsible for customer satisfaction relative to the order fulfillment process including common processes, standard work and tools.
  • Enter and manage orders and reschedules.
  • Any other task assigned by supervisor or management. 

Minimum Qualifications:

  • Experience: 5+ years’ related experience in an aerospace industry. 3+ years of previous management experience in an aerospace industry. 
  • Knowledge:  Familiar with a variety of the field's concepts, practices, and procedures. Extensive knowledge and experience with Lean.
  • Skills/Abilities: Demonstrated ability to plan and accomplish goals based on extensive experience and judgment. Demonstrated ADVANCED skills in all of the following responsibilities: employee development, team building, business acumen, continuous improvement, systems and tools, project management and Communication (written and verbal).
  • Education/Certification: BS in Business or related field.  
  • Eligibility Requirement: This position may require access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). 

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

We are committed to operational excellence and world class processes.  We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

Salary range: $97,900 to $125,800. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Compensation packages also include comprehensive benefits, 401K contribution and match, Paid Time Off, paid holidays, tuition reimbursement and more. Some roles may be eligible for participation in performance-based bonus programs. You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.  FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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