Agent Charter Services HKG

TASK RESPONSIBILITIES:

Administer charter process

• By issuing a schedule for the flight
• By issuing a commitment advice to all departments involved (ad-hoc & regular charters)
• By co-ordinating special conditions, requirements with responsible departments (ad-hoc & regular charters)
• By maintaining a full & clear overview of all charters planned ex A3 and regular update to all related A3 stations
• By co-ordinating with all parties at origin/destination for any special loading, trucking (RFS/DDX) requirements, etc.
• By co-ordinating with customers for all operations related matter of each charter flights
• By co-ordinating MAWB & ULD stocks
• By making sure all internal systems (iCargo, Dashboard, CRM, PFO, Charter APP, etc.) are being updated on a timely manner
• By co-ordinating billing matters (ad-hoc & regular charters) with A3 Finance & customers
• By handling cargo tracking and irregularities if any
• By filing documents and all communication of the flight (ad-hoc & regular charters)

Analyse and handle requests and requirements of customers

• By checking feasibility (routing, airport infrastructure, load, aircraft and crew availability)
• By calculating cost of the operation
• By giving out quotations to customers and co-ordinate quotes internally.

Promote Charter Services

• By keeping close relationship to customers through calls, mails and visits

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Degree holder in any discipline
• 2-3 years cargo sales and/or customer service experience or equivalent
• Good communication skill and interpersonal skill
• Detail-minded and able to work under pressure; Self-motivated, Reliable, Independent; Good team player
• Good Command of spoken and written English and Cantonese. Proficiency in Putonghua is preferred
• Advanced IT knowledge including MS Word, Excel, PowerPoint and Outlook
• Working on Weekends and Public Holidays maybe required

WORKING CONDITIONS:

• It is a full-time temporary position (24-month) based in Hong Kong
• Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirments and with other teams members
• Flexibility may be needed with working hours