Head of Operations

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Head of Operations is responsible for creating, managing and executing strategies for overall operations and is ultimately accountable for ensuring improvements in productivity and rapid growth of the business. Furthermore, this role is responsible for identifying the overall business capabilities required for consistency, efficiency and collaborative implementation of operations and services.

What You Will Be Doing

• Deliver the highest quality of operational standards for all services at country level, as per airline standards and mutually agreed SLAs
• Manage activities of assigned personnel, exercising administrative & financial authority
• Ensure operational integrity performance for country's SPI (safety performance indicators) and KRIs (key risks indicators) as per company QHSE standards & norms.
• Ensure implementation of required manual and standard operating procedures, incorporating client airline manuals and procedures.
• Ensure overall compliance of all processes to reduce the number of incidents/accidents.
• Manage and assume accountability for QHSE & security guidelines and norms for effective implementation of integrated quality, safety, security, and environment management system.
• Effectively participate in the standardization of processes to ensure the overall station/country performance and output as per schedule.
  
  
  

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security & compliance.

What We Are Looking For

• Bachelor's Degree or related field, MBA preferred
• Minimum of 10-15 years' aviation operations experience in a management role
• Effective communication, interpersonal skills and timely decision making.
• Leadership as well as team-building skills along with strong analytical and problem-solving skills.
• Excellent oral and written English communication skills and local language as indicated.
• Excellent knowledge of ground operations management, vendor relationship management, procurement and local regulations
  
  
  

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact ashley.clark@menziesaviation.com for further information.