POS Engineer

The Company

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries.

We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands Upper Crust, Millies Cookies etc. as well as franchise brands such as M&S, Starbucks and Burger King.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service.

The Role

Joining the Customer Solutions team, the Engineer will be in charge of operating, maintaining and disposing solutions to the business aligned with the DigiPOS design, and should deploy, supervise, maintain, and help on the deployment of the new POS Solution.

Additionally, you will Assist 1st and 2nd level support on the incidents in relation to the countries where the new POS Solution and Programme has been deployed.

Will design and conduct a secure, robust, and sustainable POS system, providing a Global solution aligned with the SSP Group needs and ensuring compliance with the PCI/DSS and GDPR regulations.

This role requires availability for regular local and international travel.

Main duties

• Ensure Information Technology (IT) systems are operated, maintained, and disposed of in accordance with the DigiPOS Programme and Group Rules.
• Standardize system configuration, aligned with SSP Group needs, robust, maintainable, and properly documented.
• Maintain System Security Plans and Data Protection Planning where needed,
• Conduct periodic reviews to ensure compliance with the SSPs like PCI/DSS and GPDR, including Programme design.
• Be able to train to transmit enough knowledge to assist the business and Programme deployment.
• Will conduct information system audits as required, provide a country/site checklist to avoid any lack of configuration.
• Provide direct support to regional or local implementation team.
• Assist the Development team over reports in relation with the POS or any downstream system.
• Design and proposal a future improvement over the Point of Sales system solution and Program needs.

Skills and knowledge

Essential

• Must have a broad understanding of Information Technology (IT) operating systems, hardware, and software tools.
• Must have demonstrated ability to follow-up and solve problems.
• Position requires local and overnight travel.
• Excellent organisational skills
• Understanding of complex information and requirements
• Good prioritisation skills and be flexible enough to adapt plans.
• Great IT skills combined with a good head for business.
• Ability to explain complex systems in simple terms.
• Have a cool, calm manner when dealing with stressful environments possibly involving multiple sources.
• Critical thinking skills who can quickly observe situation and make the appropriate response.
• Ability to quickly problem solves & assists other teams with problem solving any support tickets that are sent to your team.
• Ability to train others (IT and non-IT employees) into a change that they might not be comfortable with or understand, making sure they understand what is happening, why it’s happening & how it’ll benefit them.
• Experience with Microsoft 365 products
• Capacity to drive change to business practices by working effectively with all levels of stakeholders in a high-pressure environment.

Belong at SSP:

Great food and drink is diverse by nature. It’s authentic, creates great experiences and brings people together. The same goes for our DEI strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Spanning 6 continents, we’re very diverse when it comes to our backgrounds. But it’s so much more than that, it’s listening with humility, taking conscious action, and having the determination to do things right. True diversity, equity and inclusion can only happen when everyone feels able to bring their full self to work.