Supervisor, E195-E2 In-Flight Regulatory Standards

Job Summary

The Supervisor, E195-E2 In-Flight Regulatory Standards, will be responsible for overseeing the

design, implementation, evaluation of regulatory training programs for our cabin crew. Working closely with the Manager, E195-E2 Regulatory Training and Standards, you will ensure that all training initiatives meet regulatory requirements and align with the company and goals. Your role will involve leading a team of in-flight trainers, developing curriculum materials, conducting training sessions, and continuously improving training processes to enhance the performance and safety of our cabin crew.

Duties & Responsibilities

• Provide guidance, support, and mentorship to Cabin Crew Trainers to ensure their professional growth and development
• Assist with the supervision of Cabin Crew trainers
• Responsible for developing and delivering regulatory training programs
• Maintenance of the Flight Attendant Manual
• Ensure all training programs and lesson plans are delivered accurately and consistently
• Asses trainer performance
• Conduct train the trainer sessions
• Coordinate with the Manager, E195-E2 Regulatory Training and Standards to establish training priorities, goals and strategies.
• Stay updated on relevant aviation regulations, industry standards, and best practices related to cabin crew training
• Interpret regulatory requirements and ensure that training programs are designed and implemented in compliance with Transport Canada Regulations
• Assist with the development and maintenance of all Cabin Crew Regulatory Training Programs
• Create engaging training materials, presentations, and multimedia content to support training initiatives
• Review and update training materials regularly to reflect changes in regulations, procedures and technology
• Assist with the maintenance of flight attendant training records
• Monitor key performance indicators and training metrics to assess the effectiveness of training programs
• Identify opportunities for process improvements and innovation in training delivery methods
• Actively participate in cross-functional teams and projects to enhance overall training and development efforts
• Execute a broad range of training strategies and methodologies that support Adult Learning styles
• Assist with the maintenance and oversight of the training facility and equipment
• Online flying position when required
• All other duties assigned by the Manager, E195-E2 Regulatory Training Standards
  
  

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  
  

Qualifications

• Bachelor's degree in Aviation Management, Education, Training and Development, or a related field. Master's degree preferred
• Previous experience in aviation training, preferably in a regulatory compliance role
• 5-7 years of relevant work experience with at least 3 years of program development experience
• Certification as a trainer or instructor is desirable.
• Knowledge of the Company Operations Manual, training manuals, Standard Operating Procedures, and the provisions of the Canadian Aviation Regulations and Standards necessary to carry out the duties and responsibilities
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards and IOSA Standards
• Experience in curriculum development, instructional design, and training delivery techniques
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Willingness to travel occasionally for training-related activities.
• Strong knowledge of customer service practices
• Excellent time management, written and verbal communication skills; keen attention to detail
• Proficiency with Microsoft Office Suite and internet applications
• Ability to secure restricted airport security clearance
• Must maintain a valid passport and be able to travel when required
  
  

Location

Toronto (Toronto Pearson International Airport - YYZ)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.