Customer Service

Responsibilities:

• Deal directly with Airside Customers on a regular face to face basis.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Perform customer verifications.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints
• Manage administration.
• Communicate and coordinate with internal departments
• Ability to obtain required security clearance & AVOP(Airside Vehicle Operators Permit)
• Demonstrated working knowledge of HACCP
• Upholds company policies and safety standards.

Knowledge And Skills:

• Demonstrated experience in Final Assembly and/or Customer Service
• Demonstrated knowledge of kitchen and commissary procedures.
• Excellent communication and interpersonal skills (oral and written), who demonstrates sound judgment, tact, and works well in high-pressure situations.
• Ability to work independently, organizes work to ensure full proficiency and productivity is achieved
• Ability to handle high volume of work and maintain confidentiality.
• Self-motivated, and able to work with minimal supervision.
• Ability to work in an environment that encourages and fosters teamwork, participation, creativity, honesty and mutual respect.

• Knowledge of safe lifting techniques and kitchen and commissary procedures, some lifting and carrying (approx. 15lbs) is required.
• Must be able to work flexible shifts as per customer's requirement and collective bargaining agreement.
• Must be able to obtain required security clearance and AVOP from CSIS AND GTAA.
• Must be in possession of a valid driver's license and a recent driver abstract.
• Must have a discipline free and excellent attendance record at the time of application.

Working Conditions:

• Will be exposed to extreme temperature changes and noises
• This is a physically demanding position- Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours