The department SWISS Baggage Competence Center consists of 6 employees. The team represents our airline by answering inquires about mishandled baggage submitted by customers worldwide.
Starting date: 01.06.2024, or upon agreement
You may apply in English or German.
Tasks
Your tasks consist of research and the final written response to customer inquiries. With the worldwide tracing system you search for the customer’s luggage. If not located, you will take care of the settlement. In addition our department support Customer Services in view of baggage inquiries.
Customer service in connection with baggage incidents in writing in German, English
Tracing of missing baggage
Contact passenger for further details / explanation of the further tracing process
Provide assistance to customer feedback services with dealing of special cases
Benefits
Diversity programmes
Flight benefits
Flexible workhours and part-time working models
Company health management
Subsidized parking or public transport
Attractive company pension scheme
Requirements
Experience with PC and MS Office (Teams, Outlook)
Very good spoken and written German and English skills
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
Contact
Vivien McKinson
recruiting.services@swiss.com
Karrierestufe
Berufserfahren
Beschäftigungsverhältnis
Teilzeit
Tätigkeitsbereich
Kundenservice
Branchen
Fluggesellschaften und Luftfahrt
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Swiss International Air Lines verdoppeln.