Junior Customer Success Manager

Overview

As a Junior Customer Success Manager your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise. This role is not leading a team and has no direct reports. 

What you will do 

• Act as the operational point of contact for Customers, Users, Service Providers and line management and proactively monitors SITA customer services.
• manages customer inquiries promptly and professionally. Understands the customers operations and business objectives and suggests improvements
• Identifies risk areas and escalates operational IT issues as required
• Analyzes problematic situations and occurrences and implement solutions
• Review the monthly revenue and ensure that all services are correctly billed

Who you are 

• Bachelor's degree in IT, Telecom degree.
• Experience with Software Defined Networks (SDN) is a plus but not a must-have.
• Overall 3-5 years of experience with 2-4 years or more experience in a related role delivering IT services to internal or external customers
• Excellent verbal and written communication skills in English language and French.
• Experience of working in a matrix management environment is desirable, ideally multi-cultural,  in a process-oriented environment

What we offer

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers.

SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?